Our client is a specialist insurance company and due to continued expansion they have several immediate positions for Telephone Sales Agents.
Duties will include:
1) Dealing with inbound calls from customers to assist and provide quotations and policies for various insurance products.
2) Making outbound calls to offer insurance quotations to existing customers and other warm leads
3) Making accurate, rapid cost calculations and providing customers with quotations.
4) Ensuring customers are provided with the information they need to make an informed decision and purchase
5) Identifying customers’ needs, highlighting product features and benefits of policies.
6) Ensuring that customers have all the information they need to make an informed decision and purchase.
7) Maintain customer records and take telephone payments in compliance with security protocols
8) Utilising skills learnt in training, closing sales using a consultative and confident approach.
9) Regularly achieving sales, service and productivity targets.
10) Respond to and follow up sales and/ or service enquiries using appropriate methods of communication.
11) Ensure existing information held is accurate and up-to-date.
12) Ensure that you maintain an up-to-date knowledge of our products, processes and industry developments.
13) Ensure all company and departmental policies and procedures are adhered too.
1) Excellent verbal and written communication skills.
2) A good level of numeracy and excellent attention to detail.
3) The ability to work in a team environment.
4) Ability to adapt to changes within a fast paced working environment .
Hours of work will be on a rotational shift pattern that covers the hours between 9am to 8pm and you will be expected to work alternate Saturdays with a day off in the week.
Candidates applying for this role should have a previous sales background in sales, telesales, telemarketing or retail sales. Applications will also be considered from experienced and driven customer service candidates.
Please call Adrian Browning at Executive Sales Recruitment on 0870 742 4506 or send your cv via the apply button