Our client is a successful service company offering businesses an essential regulatory requirement service. The company also own two business centres with a mixture of business customers as tenants.
Due to continued success they now have an immediate position for a Service Delivery Manager.
This person will be in charge of two departments with three functions between them. This will incorporate the following
1) Digital Main Team which processes their digital and physical mail for thousands of clients.
2) Front of House Reception (Part of the Digital Mail Team), helping out the Digital Mail team and providing customer service for their Mail Collection customers and acting as front of house reception for their business centre.
3) Customer Retention Team liaising with customers who have not renewed their details, taking control of the entire function, from prior to renewal, to contacting them post-failed renewal, to obtaining exit survey feedback to improve their processes and decision making.
Duties will involve management of staff within these teams ensuring SLA’s and KPI’s are managed and met, one to one’s, training, monitoring and reporting, database management, recruit and general mentoring and monitoring.
This job would suit an experienced manager with solid management skills, who has managed at least one, if not multiple teams in the past, and has experience in staff management. They would require someone with a Bachelor’s degree, excellent written and verbal communication skills, a logical thinker, and someone who has the ability to produce and maintain robust reports for use by Senior Management.
Experience in Mailroom, Digital Mailroom, Front of House is desirable but not essential, and we will consider any candidate with at least 3 years managerial experience, and meeting their academic standards.
Please call Adrian Browning at Executive Recruitment on 0870 742 4506 or send your cv via the apply button.