Job Title

Office Administrator/Manager

  • Position:
  • Salary: £19000 - £19000 Plus pension and benefits
  • Location:
  • Job ID: 05232
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Job Description

A new vacancy has arisen with our Watford based client for a Office Administrator/Manager.

The role will involve the following:
Customer Service:

·Processing orders from customers

·Updating customers with delivery details

·Taking customer orders over the phone

·Creating quotations based on customer requirements

·Contacting regular customers and obtaining their current requirements

·Following up on every order to make sure the customer received the right order at the right time and rectifying any issues

·Offering customers alternative items when their preferred ones are out of stock

·Resolving customer complaints or queries in a timely and appropriate manner

·Office & Warehouse Duties:

·Managing the stock in the warehouse

·Be solely responsible for opening and closing the office on time

·Preparing hot drinks for the Director and visitors, and keeping the kitchenette tidy

·Purchasing and maintaining levels of office supplies

Staff Management:

·Managing the annual leave calendar for the office staff

·Recording any lateness or absences from staff

·Training new starters in house

·Checking quotations and information sent by employees to customers to ensure accuracy of information shared and guarantee customer satisfaction

·Supervising customer and employee communications and ensuring they are kept professional and polite at all times, and checking information exchanged is accurate

·Arranging regular meetings with suppliers for product training

·Monitoring the staff’s professional behaviour & practises within the office environment

Marketing:

·Consulting with our web designers to keep the website updated and to promote new products and develop marketing materials

·Updating & creating new banners & promotion boxes for the monthly mail out to customers

·Managing Google Ad Words and Google Analytics

Admin Duties:

·Keep accurate records of orders and clients. Printing and filing invoices and purchase orders as necessary

·Follow up with suppliers on a regular basis for promotional items, pricing and updated catalogues/ new products

·Managing own calendar/ diary, setting reminders for follow ups with suppliers & clients

·Manage the office diary & monitor to make sure staff stick to appointments/ reminders set

Website:

·Adding, removing and updating products & brands on the website

·Updating & reviewing prices on a regular basis

·Liaising with the external IT department to resolve any computer or website issues

·Checking the Magento platform, Paypal & Sage accounts to make sure money has been received before dispatch & checking the fraud screening results

General:

·Prioritising work when there are multiple tasks to complete with varying urgencies

·Dispatching in house orders as and when and tracking them

·Managing the company Ebay account

·Liaising with suppliers on the telephone and via email and maintaining our relationships with them

·Keeping up to date on the latest certifications, requirements and standards in the personal protective equipment industry

·Keeping the Director informed of office activity when he is out of the office

·Answering to and following any instructions provided by the Director to the best of your ability

Recruitment:

·Approaching recruitment agencies & negotiating terms of business to suit both parties

·Screening CVs for appropriate applicants

·Conducting telephone interviews & co-conducting in person interviews

Applicant Requirements:

·Experience working in a similar role for a minimum period of 24 months

·A friendly, polite & professional telephone manner

·A proven record of being responsible, punctual, organised & trustworthy

·Able to work both alone and in a team

·Experience using Microsoft Office

Please call Adrian Browning at Executive Recruitment on 0333 210 4506 or send your cv via the apply button.

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